Privacy Policy for Tenant Services App
Effective Date: 2024-02-18
1. Introduction
This Privacy Policy describes how we, [Your Company Name], collect, use, disclose, and retain personal information collected through our Tenant Services app ("App"). We are committed to protecting your privacy and respecting your rights in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA").
2. Definitions
Personal information: Any information about an identifiable individual, as defined by PIPEDA. This may include, but is not limited to, your name, email address, phone number, address, rental unit information, and communication history.
User: Any individual who uses the App.
3. Information We Collect
We collect the following types of information from users:
Account information: Name, email address, phone number, password, and full address including unit when you create an account.
Device information: Device type, operating system, and usage data.
Communication history: Your interactions with us through the App, such as service requests and messages.
4. How We Use Your Information
We use your information for the following purposes:
To provide you with the features and functionality of the App.
To process your service requests and respond to your inquiries.
To communicate with you about important updates and announcements.
To personalize your experience and improve the App.
To comply with legal and regulatory requirements.
5. Disclosure of Your Information
We may disclose your information to the following third parties:
Service providers who help us operate the App and provide services.
Property managers or landlords, with your consent and only to the extent necessary to fulfill your service requests.
Law enforcement or government agencies, as required by law.
6. Your Choices
You have the following choices regarding your information:
You can access, update, or delete your information through the App settings.
You can opt out of receiving marketing communications from us.
You can uninstall the App to stop the collection of your information.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
8. Retention of Your Information
We will retain your information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: